Banking
At Vegas Moose Casino, handling your money is as important as the fun you come here for. We keep things transparent, secure, and simple so you can focus on the games, not the paperwork. This page explains accepted payment methods, expected processing times, limits and fees, the security that protects your funds, and how our customer support helps resolve any issue quickly and fairly.
Trusted payment methods you can rely on
Vegas Moose accepts a wide range of familiar, reliable payment options to suit many players. Available methods include Visa and MasterCard for card users; PayPal, Neteller, Skrill, and Trustly for fast e-wallet transfers; Apple Pay for mobile convenience; and PaySafeCard for prepaid deposits. Currencies currently supported are EUR and GBP, so availability and options may vary by country. Cryptocurrencies are not part of our standard banking suite right now.
Regional notes: card and e-wallet options are broadly available across the UK and much of Europe, while PaySafeCard is regional and generally deposit-only. If you don’t see a preferred method at checkout, check your account region or contact support.
Processing times, limits, and fees — what to expect
Deposit times
- Most deposits are instant, including Visa, MasterCard, PayPal, Neteller, Skrill, Apple Pay, and Trustly.
- PaySafeCard deposits post immediately but cannot be used for withdrawals.
Withdrawal timeframes
- E-wallets (PayPal, Neteller, Skrill): typically processed within 0–24 hours after account verification.
- Cards (Visa, MasterCard): 1–3 business days once the payment is approved.
- Bank transfers/Trustly: 1–5 business days depending on your bank and verification status.
- Note: First withdrawals may take longer while we complete standard ID checks.
Minimums and maximums
- Typical minimum deposit: €10/£10. Typical minimum withdrawal: €20/£20.
- Maximum single withdrawal and monthly limits vary by payment method and VIP level. Large withdrawals may require extra verification and can be subject to split payments. Check the cashier for your exact limits.
Fees
- Vegas Moose aims to keep transactions free for players. Most deposits and withdrawals are processed without casino fees.
- Some payment providers or your bank may charge conversion or intermediary fees. We’ll flag any fees before you confirm a transaction.
Simple security explained — strong protection without the jargon
We protect your funds and personal data using industry-standard safeguards:
- SSL encryption: All data between your device and our servers is encrypted so your banking details stay private.
- Secure servers and firewalls: We run modern server protection and multiple layers of firewall defense to block unauthorized access.
- Segregated player funds: Customer balances are kept separate from operational accounts to protect your money.
- Third-party checks and audits: Games and payment processes are subject to regular reviews to keep things fair and transparent.
Put simply: we don’t store vulnerable information in plain text, and independent checks help keep games and payments honest. If you ever want confirmation of our certifications or audit reports, our support team can point you to the latest documents.
Banking made easy — fast steps on desktop or mobile
Whether you’re at your desk or on a phone, the cashier is built for quick use.
- Deposits: Log in, open Cashier, choose Deposit, pick your method, enter the amount and follow the provider prompts.
- Withdrawals: Open Cashier, select Withdraw, choose an approved method (we’ll usually return funds to the last used method where possible), enter amount, and submit. Expect verification requests on larger withdrawals.
- Mobile friendly: The mobile site and app support Apple Pay for fast deposits on compatible devices, and other methods work through secure mobile flows.
We keep the number of steps low and show clear prompts at every stage. If you hit a snag, live chat or email support is available to walk you through.
Build confidence: support, responsible play, and fair bonus handling
Vegas Moose prioritizes player trust. Our support options include live chat, a searchable FAQ, email (support@smallscreencasinos.com), and phone help at 02088 155093 for quick answers. We resolve most banking queries within one business day and escalate more complex cases for faster outcomes.
Responsible gaming: You can set deposit limits, session reminders, cooling-off periods, and self-exclusion directly in your account. We encourage players to use these tools to keep play balanced and enjoyable.
Bonus transparency: Bonuses at Vegas Moose are non-sticky by default, meaning you can withdraw real-money balances subject to standard wagering where applicable. Many promotions include free spins and occasional no-wager offers; check each offer’s terms before claiming.
For details on current promotions, see our bonuses page.
FAQs — Quick answers to common banking questions
Here are short, clear responses to the most frequent banking questions we get.
What payment methods can I use right away?
You can deposit with Visa, MasterCard, PayPal, Neteller, Skrill, Trustly, Apple Pay, and PaySafeCard. Availability depends on your country and account verification.
Are deposits instant?
Most deposits post instantly, especially cards, e-wallets, Apple Pay, and PaySafeCard.
How long do withdrawals take?
After approval, expect e-wallets within 24 hours, cards 1–3 business days, and bank transfers 1–5 business days.
Is there a minimum deposit or withdrawal?
Typical minimum deposit is €10/£10. Minimum withdrawal is usually €20/£20 but check the cashier for exact amounts.
Are there fees?
Vegas Moose aims to keep banking free. Any provider or bank fees will be disclosed before finalizing a transaction.
Can I cancel a withdrawal?
If your withdrawal is still pending, contact live chat immediately. If it’s processed, we may not be able to reverse it.
HowTo — Step-by-step help for common banking tasks
These answers walk you through multi-step processes you might need.
- Log in and go to Cashier > Payments.Log in and go to Cashier > Payments.
- Select the method you want to add and follow the provider’s setup prompts.Select the method you want to add and follow the provider’s setup prompts.
- Complete any verification steps required by the provider (e.g., 3D Secure).Complete any verification steps required by the provider (e.g., 3D Secure).
- Make a small test deposit if prompted; you’re then ready to use the method for play.Make a small test deposit if prompted; you’re then ready to use the method for play.
- Go to Account > Verification or check your email for a verification request.Go to Account > Verification or check your email for a verification request.
- Upload a clear photo or scan of an ID (passport or driver’s license) and a proof of address (utility bill or bank statement) dated within the last three months.Upload a clear photo or scan of an ID (passport or driver’s license) and a proof of address (utility bill or bank statement) dated within the last three months.
- If you used a card, be ready to show a photo of the card (covering all but the last four digits).If you used a card, be ready to show a photo of the card (covering all but the last four digits).
- Our team reviews documents and confirms via email; once verified, withdrawals proceed faster.Our team reviews documents and confirms via email; once verified, withdrawals proceed faster.
- Open Cashier > Withdraw.Open Cashier > Withdraw.
- Choose an approved withdrawal method. We typically return funds via the method used for your deposit where rules allow.Choose an approved withdrawal method. We typically return funds via the method used for your deposit where rules allow.
- Enter the amount and submit. You’ll see an estimated processing time.Enter the amount and submit. You’ll see an estimated processing time.
- Check email for any verification prompts and respond quickly to speed up release.Check email for any verification prompts and respond quickly to speed up release.
- Visit Responsible Gaming in your account settings.Visit Responsible Gaming in your account settings.
- Choose Deposit Limits, Session Limits, Time-Out, or Self-Exclusion.Choose Deposit Limits, Session Limits, Time-Out, or Self-Exclusion.
- Set the values and confirm. Limits apply immediately to help you play within your means.Set the values and confirm. Limits apply immediately to help you play within your means.
Ready when you are — secure deposits and fast help
When you’re ready to add funds or cash out winnings, Vegas Moose makes it simple: trusted payment methods, strong security, accessible support, and clear limits. If you have any doubts, chat with our team or set a deposit limit first — it’s a smart, safe way to keep the momentum in your favor while you enjoy the games.