Support

Need help with your account, a deposit, or a session that didn’t go as planned? Vegas Moose Casino offers friendly customer support around the clock. You can contact us by live chat, email, or phone — whichever feels easiest in the moment. Our aim is to make getting help simple and stress-free so you can get back to playing with clarity and confidence.

How to contact us and typical response times

Live chat: Best for urgent issues. Our team typically responds within 1–3 minutes, and many simple problems are resolved during the chat.
Phone: Call 02088 155093 to speak directly with an agent. Phone assistance is available 24/7 for quick, real-time help.
Email: For detailed inquiries or attachments, email support@smallscreencasinos.com . We usually reply within 12–24 hours. Complex cases may take a bit longer as we investigate.

If you need faster help for account access or a payment hold, start a live chat or call us so we can triage the issue immediately.

Find answers fast — FAQs and Help Center

Before you reach out, our FAQ and Help Center cover the most common topics: account setup, deposits and withdrawals, verification (KYC), bonus rules, wagering, and troubleshooting game or device issues. We also explain how daily promotions and rewards work, including the 100 Free Spins offer and other ongoing promotions. For full details on current offers, check our promotions page.

Knowledgeable agents — here to sort deposits, payouts, and gameplay

Our support team is trained to handle everything from payment questions to game issues. They work closely with our payments and games teams to resolve problems quickly and fairly. Examples of what we can help with:

Deposits and withdrawals using Apple Pay, Visa, MasterCard, PayPal, Neteller, Skrill, PaySafeCard, or Trustly, in EUR and GBP.
Verification and security checks to protect your account and keep your funds safe.
Game-related questions involving providers like Evolution Gaming, Pragmatic Play, Big Time Gaming, Yggdrasil, and more.
Bonus eligibility, non-sticky bonus structure, and how daily free spins are credited.

Typical resolution times: simple chat issues are often fixed in minutes; KYC reviews and payment verifications usually complete within 24–72 hours; and withdrawals may require additional time depending on the payment method and external provider. We never promise outcomes, but we do promise clear communication every step of the way.

Practical tips to speed up support

To help us help you faster, have these ready before you contact support:

Your account email or username, and the device/browser you’re using.
Transaction IDs or screenshots for deposits, withdrawals, or error messages.
Any relevant bonus names or promo details.

Checking the Help Center first can save time, but if something’s still unclear, reach out — we’re here for you.

We want Vegas Moose Casino to feel reliable and fair. Our team values balance, clarity, and quick action, and we’re committed to resolving your questions with respect and speed. If you need assistance now, start a live chat or give us a call — we’re ready to help.