FAQ

Creating an account is quick. Click “Sign Up” on the site, provide your email, a secure password, and the basic personal details asked for (name, date of birth, and address). You’ll receive an email to confirm your address — follow the link to verify.After verification you can explore games, claim eligible promotions, and make your first deposit. For some bonus offers and withdrawals you’ll need to complete the verification (KYC) step — that’s normal and explained below. Keep your login details safe, use a strong password, and enable any account security features available.

Vegas Moose runs several active promos. Highlights include the “100 Free Spins Every Day!” no-deposit offer (credited automatically on verification) and a 50 free-spin first-deposit bonus with no wagering when you deposit at least £20. Most bonuses at Vegas Moose are non-sticky, meaning you can withdraw real-money balances without being forced to forfeit bonus funds.There are also refer-a-friend rewards, mystery scratch-card prizes, cash drops tied to deposits, and occasional exclusive prizes. Promo availability and eligibility can change, so check the specific promotion terms before claiming.

No. The “100 Free Spins Every Day!” offer is automatic once your account is verified. There’s no bonus code required, and spins are credited daily according to the promo rules. Some other promotions may require an opt-in or a referral link instead of a code, so always read the promotion description before you play.

Most Vegas Moose deposit bonuses are non-sticky, which is player-friendly. That means any real-money funds you deposit remain withdrawable even after you accept a bonus. For deposit-specific offers, check the minimum deposit (for example, the 50 free spins on first deposit requires at least £20) and eligible games.Always review the bonus terms for wagering rules, expiration, and max cashout limits. While several current promotions carry no wagering, other offers may include standard wagering requirements. For the full legal details on limits and cashout rules, see the terms and conditions.

Vegas Moose supports a mix of popular payment options. You can deposit and withdraw using Apple Pay, MasterCard, Visa, Neteller, PayPal, PaySafeCard, Skrill, and Trustly. Account currencies currently listed are EUR and GBP, so be sure to select the currency that fits your region when registering.Payment availability can vary by country and provider. If a method doesn’t appear for you, try another or contact support to confirm the best option for your account.

Withdrawal speed depends on the method. E-wallets like PayPal, Neteller, and Skrill are typically the fastest (often same-day to 48 hours after processing), while card and bank transfers can take several business days. Vegas Moose follows standard verification checks before processing, so completing KYC early speeds withdrawals.Specific withdrawal limits and processing times vary by promotion and account status. Non-sticky bonuses let you cash out qualifying winnings, but some promotions may set a maximum cashout. If you have questions about a pending withdrawal, reach out to support for a timeline.

Wagering requirements are the number of times you must play through bonus funds or winnings from bonus rounds before cashing out. Vegas Moose promotes several no-wagering offers (for example, the 50 free spins on first deposit and the daily 100 free spins), but not every promotion is no-wagering.When a bonus carries wagering requirements, that will be shown in the promotion terms. Always read the specific rules — they explain eligible games, contribution rates, time limits, and any maximum cashout. If anything is unclear, the support team can clarify before you play.

Yes. Vegas Moose is designed for mobile browsers and performs well on modern iOS and Android devices. Most slots, table games, and live dealer titles are optimized for touchscreen play. There may not be a dedicated app depending on your region; using the browser-based site gives the same account, bonuses, and payment options.If you experience issues loading games on mobile, try clearing your browser cache, updating your OS, or switching networks. If problems persist, contact support with device and browser details.

Vegas Moose features titles from a wide set of suppliers, including Big Time Gaming, Blueprint Gaming, Core Gaming, Evolution Gaming, NoLimit City, Pragmatic Play, Red7, Red Rake Gaming, Revolver Gaming, Thunderkick, Tom Horn Enterprise, Williams Interactive (WMS), and Yggdrasil. You’ll find video slots, progressive jackpots, live dealer tables, and virtual versions of blackjack, roulette, and video poker.Certain bonus spins may be restricted to specific games (for example, deposit free spins may list “Big Bass Vegas” and “Double Down Deluxe” as eligible). Game availability can depend on jurisdiction, so some titles may be limited in your region.

Vegas Moose states that player funds are segregated and protected, and the casino follows standard industry compliance practices. For current licensing and regulator details, consult our full terms and conditions page. Games are provided by established software studios whose titles undergo independent testing for fairness.Remember that casino outcomes are random and no outcome can be guaranteed. Playing on a licensed site and choosing reputable game providers helps ensure a fair experience.

When you request a withdrawal or when account activity triggers checks, Vegas Moose will ask for basic KYC documents: proof of identity (passport or driver’s license), proof of address (utility bill or bank statement), and sometimes proof of payment method. Upload documents securely via the account verification area.Vegas Moose also promotes responsible gambling with tools like deposit limits, time-outs, and self-exclusion options. If you feel play is becoming a problem, use those controls or contact support for help and guidance. Setting limits early keeps play balanced and enjoyable.

If a game won’t load, first try refreshing your browser, clearing cache, and updating your device. If problems continue, reach out to Vegas Moose support. Live chat is available for quick help, or you can email support@smallscreencasinos.com for detailed queries. Phone support is also listed at 02088 155093. The FAQ section on the site covers many common fixes and account questions.When contacting support, include your account username, device/browser details, and a brief description of the issue to speed resolution.